Yearly Archives: 2010

Improve your communication through nonverbal rapport

At Scrum Gathering Orlando, I ran an experiential workshop titled Improve your communication through non-verbal rapport. The session turned out really well so thanks to everyone who participated. My only tools were a flip chart and some markers, so the purpose of this post is to provide details for attendees as well as provide visibility to anyone interested in better communication.Read More


Crucial Conversations

One important book that has been in my communication toolkit for years is Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. I am mentioning it now since I shared some of these elements in my Scrum Gathering workshop Improve your communication through non-verbal rapport. I’ll blog on this shortly; back to the book. Read More


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